It recently came to my attention that Microsoft have a set of tools that will gather log files, event logs and any reports, logs or information needed for remotely troubleshooting server issues and save them in a CAB file.
You can find the Microsoft Product Support's Reporting Tools here.
If you spend quite a bit of time on 3rd line support, as I do, this tool is invaluable - in fact from now on it will be my first request when troubleshooting vanilla AD or server issues. The different CABs can generate information on the following:
Quote :
Alliance
CLUSTER
DirSvC
Exchange
MDAC
NETWORK
SETUPPerf
SQL
SUS
Running the Network Reporting Tool on a test server called Clean-FR prodcued the following logs and files in the CAB file
