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Introducing the Microsoft Product Support Reporting Tool 
 


Added: 12/19/2005, Hits: 3,303, Rating: 0, Comments: 0, Votes: 0
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It recently came to my attention that Microsoft have a set of tools that will gather log files, event logs and any reports, logs or information needed for remotely troubleshooting server issues and save them in a CAB file.

You can find the Microsoft Product Support's Reporting Tools here.

If you spend quite a bit of time on 3rd line support, as I do, this tool is invaluable - in fact from now on it will be my first request when troubleshooting vanilla AD or server issues. The different CABs can generate information on the following:

Quote :

Alliance
CLUSTER
DirSvC
Exchange
MDAC
NETWORK
SETUPPerf
SQL
SUS


Running the Network Reporting Tool on a test server called Clean-FR prodcued the following logs and files in the CAB file

Quote :

CLEAN-FR-NI.txt
CLEAN-FR_appevent.evt
CLEAN-FR_application.txt
CLEAN-FR_AppliedSecTempl.txt
CLEAN-FR_DCDIAG.TXT
CLEAN-FR_DCPROMO.LOG
CLEAN-FR_dcpromoui.log
CLEAN-FR_DNS.TXT
CLEAN-FR_dnsevent.evt
CLEAN-FR_DS.TXT
CLEAN-FR_DSMisc.txt
CLEAN-FR_FRS.TXT
CLEAN-FR_frsds.txt
CLEAN-FR_frssets.txt
CLEAN-FR_Gpotool.TXT
CLEAN-FR_GPRESULT.txt
CLEAN-FR_netaccounts.txt
CLEAN-FR_netconfigwks.txt
CLEAN-FR_netdiag.txt
CLEAN-FR_netdomfsmo.txt
CLEAN-FR_Netlogon.log
CLEAN-FR_NetSetup.LOG
CLEAN-FR_netshare.txt
CLEAN-FR_ntds.evt
CLEAN-FR_ntfrs.evt
CLEAN-FR_Progress.txt
CLEAN-FR_REGENTRIES.txt
CLEAN-FR_repadmin.txt
CLEAN-FR_secevent.evt
CLEAN-FR_security.txt
CLEAN-FR_sysevent.evt
CLEAN-FR_system.txt
CLEAN-FR_TSTST.TXT
CLEAN-FR_USERRIGHTS.TXT
CLEAN-FR_winlogon.log
CLEAN-FR_winmsd.nfo


Probably every file I could wish for in the basic troubleshooting of a server remotely!

PS - The published date is 2004 on the site page, so I may have just been a bit slow in spotting that one!





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